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shipment & returns
SHIPPING
Please note we are experiencing delays in shipping timeframes for both domestic and international orders due to Covid-19.
Domestic orders
Express Post (1-3 business days) timeframe is no longer guaranteed. Some domestic orders can take up to 5-12 working days to arrive from shipment date. Shipment available within Australia via Australia Post - please click here to read changes made to their delivery processes in relation to COVID-19
International Orders (New Zealand and United Kingdom)
Due to reduced air activity around the world we are experiencing long delays. Once we have shipped your order we are unable to cancel the shipment and therefore unable to process a refund for an order that is in transit.
International import/custom charges
Some countries will require payment of a Government-mandated import or VAT tax before your order can be processed through Customs. For more information please refer to your National Customs Department or contact Australia Post for advice on whether any additional import fees will be required before delivery is possible.
All orders are shipped Monday, Tuesday and Thursday weekly, for same day dispatchment, make sure orders are in by 10am AEST
RETURNS, EXCHANGES & REFUNDS
The following conditions will not be eligible for any refunds or returns:
The products have been opened or the customer has sampled and does not like the products.
The customer changes their mind or has made a mistake in their order.
The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.
Returns are available subject to the following conditions:
Items received are faulty, damaged or if the wrong product is sent. Returns are not available for change of mind so please choose carefully.
Once the parcel is received, we will either refund the cost of the product or send a replacement depending on the concern.
Customer will need to absorb the cost all shipping costs of returned items
The following conditions will not be eligible for any refunds or returns:
The products have been opened or the customer has sampled and does not like the products.
The customer changes their mind or has made a mistake in their order.
The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.
The customer did not supply the correct address on order
If the product/s ordered fulfil the above return criteria, please email your order number and the reason for the refund/exchange to daisyjarvis_sneaky@outlook.com to initiate your return and receive the correct return address.
Sneaky Wholefoods is not liable for any returned items sent to the incorrect address so please get in touch with us before as soon a possible.
Only once the return has been received by Sneaky Wholefoods can a refund/exchange be processed. Please ensure your return clearly states your name and order number either as the ‘sender’ somewhere on the package or include this on a note inside the returned package so it can be easily identified.
Please note: We are only able to assist with returns or exchanges on products purchased directly from www.sneakywholefoods.com Any purchases made from independent retailers will need to be returned to the original place of purchase.
Sneaky Wholefoods is unable to recoup the original postage costs paid on items being returned therefore any initial delivery fees are unable to be refunded. Any postage costs incurred when returning an item for refund or exchange are the responsibility of the customer.